• Kerusso ships via the following methods - USPS 1st Class (up to 13 oz); USPS Priority Mail; UPS Ground; UPS 2nd Air; UPS 3 Day Select; UPS Next Day Air; FedEx Ground; FedEx 2nd Day Air; FedEx 3 Day Air; FedEx Next Day Air. All orders over 3 pounds are shipped via FedEx Ground. International Orders are shipped via USPS. Orders are normally shipped from the Kerusso warehouse in Berryville, Arkansas within 2-3 business days (M-F excluding holidays) from the time your order is received. Please allow 7 to 10 business days (holidays excluded) to receive your order, unless you select one of the aforementioned premium shipping methods. Selecting USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air, FedEx 2 Day Air or FedEx 3 Day does not ensure that your order will ship any sooner, but it will reduce the amount of time it takes the product to reach you. Orders using UPS or FedEx will be issued a tracking number. If your order does not arrive when you expect it we will be happy to track it for you and send you the results or provide you with the tracking number so you may track it at your convenience. (back to top)
• Disciple Shades ships via UPS Ground. Orders normally ship from Disciple Shades in Encinitas, California within 2-3 business days from the time your order is received. You should have your order within 10 business days. If UPS cannot deliver your order to the Ship-to-Address, they will automatically return the item to Discipe Shades warehouse. (back to top)
• Thomas Nelson ships via UPS Ground. Orders normally ship from Thomas Nelson in Nashville, Tennessee within one week from the time your order is received. (back to top)
• Gardenfire ships via USPS Priority. Orders normally ship from Gardenfire in Eureka Springs, Arkansas within one week from the the time your order is received. (back to top)
• Chi-Rho Apparel ships via USPS Priority, UPS Ground and UPS 2nd Day Air. Unless noted otherwise in the ordering process, Chi Rho Apparel ships all items within two days of receiving an order. Orders received on the weekends go out Monday You will receive notification of any delay or cancellation of your order. (back to top)

If you order from more than one of our manufactures (Kerusso, Disciple Shades, Thomas Nelson Publishers or Gardenfire) your items will be received in multiple shipments each from a different shipping carrier.

Other important shipping information:

• Halas and Phos offers FREE SHIPPING to the Continental USA on all orders $100.00 or more.
  • The Shipping Method and Carrier for the Free Shipping offer is made at our discretion.
  • Free shipping may not be combined with any other offer or promotion unless specified within that other promotion of offer.
  • All special offers may change without notice, at our discretion.

• Orders using USPS do not receive tracking numbers. Halas and Phos is not responsible for merchandise lost in transit when shipped by USPS.
• Orders shipped to a P.O. Box must be shipped via USPS. UPS does not deliver to P.O. Boxes.
• During the Christmas Rush season (1 week before Thanksgiving through the week of Christmas) please allow 2 to 3 extra days even IF you select a premium shipping method or RUSH shipment.
• If you have not received your order in the above listed time please Contact Us and we will contact the warehouse to check the status of your order. (back to top)

What is your Return/Exchange policy?

It is our hope that you find your order to be of the highest quality and that you are pleased with your purchase. But just like everyday life sometimes things just go wrong. We want to offer you the best possible customer service so that is why we include a return/exchange policy for you - our customer(s).

If you need to return or exchange something please notify us within 10 business days of receiving it. Contact Us stating the following:
• Product(s) you wish to return/exchange.
• Reason for the return/exchange.
• Your name, phone number and address.

We will contact you with instructions on how to and where to send your return/exchange within 1 to 2 business days.

All returns and exchanges must be returned unworn, unwashed, undamaged and with tags and original material enclosed.

If the return is because you ordered the wrong size or color you are responsible for shipping charges both ways. You will be invoiced via PayPal for the shipping charges for the new item to be sent to you.

If the return is because of a shipping error either by us or our supplier your shipping charges are covered both ways.

If the return is because of a defective product, shipping is covered both ways.

If you are exchanging product, the new product will be sent to you upon receipt of the original one.

Please send all products back via a shipping method that supplies a tracking number (i.e. USPS Priority with Delivery Confirmation; UPS or FedEx)

Halas and Phos is not responsible for any products lost or stolen in transit.

All Thomas Nelson Publishing items sold are non-returnable. (back to top)

Do you stock all the items in your store?

Halas & Phos is a drop-ship retailer. That means, for most of our items, we do not handle the merchandise directly but your order is shipped directly from the manufacturer. From time to time our suppliers do run out of certain items. Our suppliers do their very best to keep all items, designs and sizes in stock. If the case may arise that an item you ordered is out of stock we will be sure to inform you via e-mail. (back to top)

Do Disciple Shades sunglasses come with a warranty?

Yes, Disciple Shades sunglasses are warranted by Disciple Shades for three years from the date of purchase against defects in materials and/or workmanship. Disciple Shades will replace at their option, free of charge with proof of purchase, any Disciple Shades sunglasses found to be defective during the warranty period.

This warranty shall not apply to any defects or damages caused by improper or unreasonable use of the product. Disciple Shades lenses are not warranted against scratching however see Lens Replacement Section below.

All warranties that are implied by law are also limited for three (3) years from the date of purchase. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental damages, so the above limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

If They Are Under Warranty
Once Disciple Shades determines that your frames are under warranty, you will be charged a small shipping and processing fee of $14.95 and a new pair will be sent to you.

If They Are Not Under Warranty
Once Disciple Shades determines that your frames are not under warranty, we can offer you the Good As New policy and your pair will be replaced with a new one at wholesale pricing (50% off retail) plus $14.95 shipping and handling. Please send a check or money order for your fee. If you would like to pay by credit card please provide a daytime phone number or email address.

Fill out a Warranty Claim Form to include with your product when you ship your product back for faster processing.

Mail your product to:
Disciple Shades
2728 Lone Jack Rd.
Encinitas, CA 92024

Lens Replacement Guarentee

Through Disciple Shades, Lens Replacement consumers can opt to replace scratched lenses for a nominal shipping & handling fee of $14.95 directly through Disciple Shades. The LRG policy is subject to change without notification. Please contact Disciple Shades Customer Service @ 886 552-7309 for details on the LRG program including coverage and fees. To use the LRG, please send the lenses or entire sunglass product to:

Disciples Shades
LRG
2728 Lone Jack RD
Encinitas, CA 92024

in a protective box and include your name, address, phone number, email, check, money order or credit card # and a brief description of the problem. If you’re just sending lenses, please include the sunglass model name and number.

Fill out a Lens Replacement Form and fax it to: (760) 436-2620
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